Policies

Editorial Policy

AiroloService Portal is committed to providing accurate, balanced, and useful information about Airalo eSIM services. Our editorial policy governs how we create, review, and publish content on this website.

Content Standards

• All factual claims must be supported by verifiable sources (Airalo documentation, device manufacturer specifications, or direct testing).
• We do not publish unverified claims, speculation presented as fact, or exaggerated assertions (e.g., "best in the world", "guaranteed results").
• We clearly distinguish between factual information and our editorial commentary or recommendations.
• We acknowledge limitations and uncertainties in our information where they exist.
• We do not use manipulative language, false urgency, or misleading comparisons.

Content Review Process

1. Initial drafting by a team member with direct experience of the subject matter.
2. Fact-checking against primary sources (Airalo documentation, device manufacturer specifications).
3. Editorial review for clarity, accuracy, and compliance with our content standards.
4. Publication with a "last reviewed" date.
5. Periodic review (at least quarterly) to ensure continued accuracy.

Accuracy and Updates

Airalo's plans, pricing, and policies change frequently. We make every effort to keep our content current, but we cannot guarantee that all information is up to date at any given moment. We strongly recommend verifying all plan details, pricing, and policies directly on the Airalo platform before making a purchase decision.

If you identify an inaccuracy in our content, please contact us with details. We will investigate and correct errors promptly.

Update Schedule

• Pricing information: reviewed monthly
• Compatibility guides: reviewed quarterly
• Process guides: reviewed quarterly or when significant changes are announced by Airalo
• Legal pages (Privacy, Terms): reviewed annually or when required by law

Independence and Conflicts of Interest

AiroloService Portal operates as an independent information resource. We have no commercial relationship with Airalo Ltd. or any of its partners, competitors, or affiliates. We do not:

• Accept payment for editorial coverage or positive reviews.
• Participate in affiliate marketing programmes that could influence our editorial content.
• Accept advertising that could create conflicts of interest with our editorial independence.
• Allow external parties to review or approve our content before publication.

Our operational costs are covered by the website operators. If this policy changes in the future, we will disclose it clearly on this page.

Disclaimer

Accessibility

AiroloService Portal is committed to making this website accessible to all users, including those with disabilities. We aim to comply with the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA.

Our accessibility measures include:

• Semantic HTML structure with appropriate heading hierarchy.
• ARIA labels and roles for interactive elements.
• Keyboard navigability for all interactive elements.
• Sufficient colour contrast between text and backgrounds.
• Alternative text for all images.
• Readable font sizes and responsive layout.

If you experience accessibility barriers on this website, please contact us.

Complaints Policy

We take complaints about our content seriously. If you believe we have published inaccurate, misleading, or inappropriate content, please follow this process:

1. Submit your complaint via our contact form or by email to [email protected]. Include the specific page URL, the content you believe is incorrect, and your reason for the complaint.
2. Acknowledgement: We will acknowledge receipt of your complaint within 2 business days.
3. Investigation: We will investigate the complaint and assess whether a correction is warranted. This typically takes 5–10 business days.
4. Response: We will inform you of our decision and, if a correction is made, publish an update to the relevant page.
5. Escalation: If you are not satisfied with our response, you may escalate the matter to the relevant UK regulatory authority depending on the nature of the complaint.